Return Policy

If you are not satisfied with your order, you can return items within 14 days of receipt. Items must be in good condition and the tags must not be removed. Please note that if you are residing in Europe and are returning an item, you will be responsible for the shipping fee. If you are residing outside of Europe, then you are responsible for the shipping fee, as well as any associated import fees when returning an item to our European location[s].

PLEASE NOTE THAT RETURNS OR EXCHANGES WITHOUT PROPER DOCUMENTATION, PACKAGING, AND/OR MATERIALS CANNOT BE ACCOMMODATED. KITH DOES NOT ACCEPT ANY WORN OR DAMAGED PRODUCTS AS RETURNS. FOOTWEAR MUST BE RETURNED WITH THE ORIGINAL BOX.

Global-E International Returns

To begin the process of returning your eligible International order submitted through our shipping partner, Global-E, please click the link here: International KITH Return Center

• You will be prompted to enter the Order ID and Email Address associated with the order. Thereafter, you may select your item(s) for return and instantly generate your Int’l return shipping label (at the Customer's expense).
• For International returns, customers will be granted an online gift card equal to the amount paid for the item(s) returned, minus an 8€ restocking fee. Original shipping cost will not be reimbursed. The online store credit is not transferable to our brick and mortar KITH locations.

Important: Duties and/or customs paid upfront at checkout are considered non-refundable by KITH. You will need to reach out to your local customs agency to further process a customs/duties refund.

IN ADDITION, IF WE REASONABLY DETERMINE THAT A PURCHASED PRODUCT THAT MIGHT OTHERWISE BE ELIGIBLE FOR RETURN WAS ORDERED THROUGH THE USE OF A ROBOT OR OTHER AUTOMATIC DEVICE OR SOFTWARE, WE RESERVE THE RIGHT, IN OUR SOLE AND ABSOLUTE DISCRETION, TO REFUSE ANY SUCH RETURN, TO REFUSE TO OFFER ANY REFUND, AND/OR TO CHARGE A RESTOCKING FEE.

If you still require assistance with an issue not addressed above, please contact our Customer Service team via email at: [email protected].